Unilog saves 8 hours a week per logistician on admin work alone with Planlogi
Unilog
Company profile
Unilog is a logistics company founded in 2007, focused mainly on road transport between Estonia and Finland along with special load transport. They serve clients across a range of sectors, from industrial and construction materials to the haulage of oversized machinery. The company's goal has always been to deliver a personal, precise and flexible service to smaller and larger clients alike. Digitising its logistics operations and workflows has made that service even smoother and more transparent, and given the company a clear competitive edge.
Company size
23 employees (2 logisticians/dispatchers, 18 drivers, a terminal manager and an accountant)
Service area
Mainly Finland, with domestic transport within Estonia to a lesser extent
Customers
Industrial and construction companies, for example W-Glass OÜ and Bronto Skylift Oy Ab
Transport volume
150-180 orders per week
Services
Freight forwarding, terminal- and manifest-based operations. The main cargo types are glass, machine-building components, metal-industry raw materials and structures, and timber and furniture.
Before Planlogi: manual invoicing and fragmented systems piled on the admin hours
The company's previous information system relied on a SharePoint solution that started to hit its limits as volumes grew, it couldn't generate invoices directly and didn't support map-based planning.
The SharePoint-based system couldn't cope with the order volume and didn't account for the specifics of logistics. That left a string of bottlenecks:
Administrative workload
Managing the spreadsheets required a mass of clunky filters and rules
Jobs were passed to drivers by text message, and every so often a message wouldn't arrive in time
Repetitive admin work: updating spreadsheets, checking statuses, chasing paperwork
Route planning depended on the logistician's personal knowledge
A clumsy invoicing process
Creating a single simple invoice took 3 minutes
Invoices had to be entered by hand, printed and double-checked
Higher chance of errors: some invoices went out wrong
Complex consolidated invoices were especially tedious and time-consuming, and the paperwork just kept stacking up
Unilog realised this workflow had become inefficient at the growing volume and was holding the company back. It needed transport management software that allowed invoicing straight from the system, map-based planning, and a purpose-built solution for terminals.
"We'd built ourselves a simple database in SharePoint to track orders, but at some point the volume was so big that we just couldn't manage it all any more. We knew the system wouldn't carry us much longer and that we'd soon be drowning in Excel spreadsheets. We did think about developing it further to fit our needs, but that would have been far too complex and expensive."
Why did Unilog choose Planlogi?
For the new solution, it mattered to Unilog that the TMS was adaptable to their needs, integrated with their existing systems, and didn’t demand an excessive investment or a long roll-out. The choice ultimately came down to Planlogi and XSped.
It was for exactly these reasons that Unilog chose Planlogi in spring 2025. The deciding factor was also Planlogi’s ability to start small: rolling out just some of the features first and adding more as they went.
"We started implementing Planlogi in April. The initial goal was to move invoicing, orders and the whole of logistics across. In May we took the new system into testing, and by June we were already live."
"The moment I saw the Planlogi software, I understood it had huge potential to bring our spreadsheet system logically into one place and replace it entirely."
How does Unilog manage transport now, with Planlogi?
Today, Planlogi has become the backbone of Unilog's day-to-day work. All operational transport management runs through the Planlogi system, which has made the processes faster and more transparent.
Every customer order goes straight into Planlogi, where it's visible to the whole team. Logisticians plan routes in Planlogi's map-based view, dragging shipments onto trucks and optimising both routes and profitability. On top of that, logisticians get a real-time overview of transport statuses: which jobs are on the road, which are being planned, and which are complete.
Next, Unilog plans to fully adopt Planlogi's driver app and a self-service portal for customers, which will make orders and invoicing flow even more smoothly and cut the need for manual entry.
With Planlogi, Unilog's logisticians save 8 hours a week on admin work alone
Unilog rates the time and labour saved on invoicing as the most significant change. Where creating even a single simple invoice used to take 3 minutes, now, thanks to Planlogi's integration with Merit, all invoicing happens through Planlogi in just 20 seconds with a couple of clicks. Below are the main measurable results Unilog has seen since adopting Planlogi:
Better overview, less confusion
Planlogi has enabled better work organisation, because jobs are now tied to specific trucks and manifests.
Lower labour cost on admin
Thanks to automation, Unilog has freed up roughly one logistician-day a week. The logistician can handle a larger volume and redirect the freed-up time to upselling and customer relationships, which in turn makes the service more competitive and the company more profitable. Because the new system makes processes more scalable, Unilog can handle a higher number of orders without extra strain.
"The biggest win for us has come on the admin side. Broadly speaking, we save 8 hours of working time a week per logistician. That's up to two months of extra time a year to spend on sales, and therefore extra revenue."
Time saved on invoicing
The time to create one invoice fell from 3 minutes to 20 seconds. Across a week, that adds up to hours of saved working time.
Planlogi results in numbers
In short, Unilog's experience confirms that with the right TMS, a fast, tangible jump in productivity is achievable even at the scale of a small logistics company.
9x faster invoicing — Invoice creation time fell from 3 minutes to just 20 seconds.
8h time saved per week — Per logistician, on paperwork and admin work.
99.9% of orders managed in the Planlogi system
50+ days of time freed per year — Logisticians can serve a larger volume and shift their focus to scaling the order volume, upselling and customer relationships.
Stronger competitiveness and higher profitability
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